Warranty

At SKOPE we stand behind our products and encourage you to enjoy the increased performance and efficiency of your new SKOPE heating product.

12 month warranty form

5 year warranty form

12 Month Warranty

SKOPE Industries Limited warrants to the original purchaser of the product that, any defect in workmanship or materials resulting in the product malfunctioning, while under correct use, will be repaired or replaced. Any repair work must be carried out by an authorised service agent. This warranty is valid for a period of 12 months from the date of purchase. This warranty does not apply to any part of this product which has been subject to misuse, neglect, alteration, incorrect installation, accident or to damage caused by transportation, flooding, fire or acts of God. This warranty does not include any service guarantee and does not extend to cover any direct or indirect consequential loss, damage or injury of any kind. This warranty is dependent upon an inspection by SKOPE Industries Limited to determine the defect in workmanship or materials. Liability under the warranty is limited to replacement or repair of any defective, malfunctioning or non- compliant product. This warranty does not include breakage of glass or plastic components, installation or removal costs.

SKOPE Industries Limited reserves the right to alter the design or improve any of its products without any obligation to incorporate these alterations into any previously manufactured product. SKOPE Industries Limited is not responsible for forwarding freight charges or losses in transit. The benefits conferred by this warranty are in addition to all other rights and remedies which the consumer has under the Trade Practices Act and other legislation.

To make a claim

To make a warranty claim in New Zealand please call freephone: 0800 477 638.

To make a warranty claim in Australia, contact your nearest Authorised Service Agent, stating the purchase details below:

  • Purchase Details
  • Purchaser’s Name
  • Address
  • Purchased from..
  • Date of purchase
  • Model No
  • Serial Number
  • Date of Installation
  • Installed by

Warranty and Purchase Receipt

Please keep this warranty along with your purchase receipt. To obtain service under guarantee, this warranty should be completed at the date of purchase and presented with your purchase receipt, should the product require repair.

5-Year Warranty — SKOPE Serene products

SKOPE Industries Limited warrants to the original purchaser of the product that, any defect in workmanship or materials resulting in the product malfunctioning, while under correct use, will be repaired or replaced. Any repair work must be carried out by an authorised service agent.

This warranty is valid for a period of 5 years from the date of purchase. This warranty does not apply to any part of this product which has been subject to misuse, neglect, alteration, incorrect installation, accident or to damage caused by transportation, flooding, fire or acts of God.

This warranty does not include any service guarantee and does not extend to cover any direct or indirect consequential loss, damage or injury of any kind. This warranty is dependent upon an inspection by SKOPE Industries Limited to determine the defect in workmanship or materials. Liability under the warranty is limited to replacement or repair of any defective, malfunctioning or non-compliant product. This warranty does not include breakage of glass or plastic components, installation or removal costs. SKOPE Industries Limited reserves the right to alter the design or improve any of its products without any obligation to incorporate these alterations into any previously manufactured product.

SKOPE Industries Limited is not responsible for forwarding freight charges or losses in transit. The benefits conferred by this warranty are in addition to all other rights and remedies which the consumer has under the Trade Practices Act and other legislation.

To make a claim

To make a warranty claim in New Zealand, ring AOTEA ELECTRIC LTD on freephone number: 0800 477 638

To make a warranty claim in Australia, contact your nearest Authorised Service Agent, stating the purchase details below:

  • Purchase Details
  • Purchaser’s Name
  • Address
  • Purchased from
  • Date of purchase
  • Model No
  • Serial Number
  • Date of Installation
  • Installed by

Warranty and Purchase Receipt

Please keep this warranty along with your purchase receipt. To obtain service under guarantee, this warranty should be completed at the date of purchase and presented with your purchase receipt, should the product require repair.

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